Terms of Use

General

This website is operated by DBN Lennox (DNMN Pty Ltd ABN 23 650 977 094) (DBN Lennox), an incorporated legal practice in Queensland, Australia.

In these terms and conditions, the expressions ‘we’, us and ‘our’ are a reference to DBN Lennox.

If you use this website, you are agreeing to be bound by the terms and conditions listed below and any other laws or regulations which apply to this website. If you do not accept these terms and conditions, you must refrain from using this website.  We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this website.  Your continued use of this website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

Intellectual Property

All intellectual property rights in this website, including design, text, graphics, logos, icons, sound recordings and all software relating to this website belong to or are licensed by us. These intellectual property rights are protected by Australian and international laws.

You may not in any form or by any means copy, adapt, reproduce (other than for the purpose of viewing the website in your browser), store, modify, distribute, print, upload, display, perform, remove any credits, publish, post, frame within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without our prior written permission or, in the case of third party material, from the owner of the intellectual property rights in that material.

Website is not advice

We do not warrant the accuracy, adequacy or completeness of the information, nor do we undertake to keep this website updated.  The information on this website is not, and is not intended to be, advice. You should not act or refrain to act on the basis of any of the material on this website, as it is provided as general information only current at the time of publication and is not specific to you. We do not accept responsibility for loss suffered because of reliance on the information and material on this website, including the accuracy or currency of such.

No solicitor-client relationship exists unless and until we explicitly agree to act for you.

External links

This website may contain links to other websites.  The links are provided for convenience only and may not remain current or be maintained.  We are not responsible for the content or privacy practices associated with linked websites. DBN Lennox provides these links as a convenience only and the inclusion of any link does not constitute an endorsement by DBN Lennox of the site, its privacy or information handling policies, or a relationship with the organisations to which links are provided.

Secure Data

Unfortunately, no data transmission over the internet can be guaranteed as totally secure.  We do not warrant and cannot ensure the security of any information which you transmit to us.  Accordingly, any information that you transmit to this website is transmitted at your own risk.  If you become aware of any problems with the security of the data or the website, please contact us immediately.

Changes

We may update our website, and any content contained on the website, from time to time. Please note that any content on our website may be out of date at any given time, and we are under no obligation to update it.

Warnings

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.

You must take your own precautions to ensure that the process that you employ for accessing this website does not expose you to the risk of viruses, malicious computer code, or other forms of interference which may damage your own computer system.

For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. In the event of such a breach, your right to use our website will cease immediately.

Limitation of liability

Liability limited by a scheme approved under Professional Standards Legislation. Legal practitioners employed by DBN Lennox are members of the scheme.

To the maximum extent permitted by law, we exclude all liability in respect of loss of data, interruption of business, or any consequential or incidental damages relating to your access and use of our website and exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms.

Governing law

If a dispute arises regarding these terms of use, the laws of Queensland, Australia, will apply. In relation to any such dispute, you agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.

If you access this website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.

Privacy Policy

General

We recognise that your privacy is very important and we are committed to protecting your personal information that we collect or hold.

This Privacy Policy only applies to some of the personal information we manage. It only applies to personal information we manage for the purposes of or in connection with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act). Other personal information we manage remains excluded by applicable exemptions in the Privacy Act 1988 (Cth) (Privacy Act).

Where this policy applies to personal information we manage, the Privacy Act and the Australian Privacy Principles (APPs) govern the way in which we must manage that personal information and this policy sets out how we collect, use, disclose and otherwise manage such personal information about you.

References to DBN Lennox, ‘we’ and ‘us’ in this policy are references to DNMN Pty Ltd ABN 23 650 977 094  and also include our related entities.

Personal information

‘Personal information’ is defined in the Privacy Act to mean any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.

Collection

Types of information collected

We will collect personal information from you in the course of providing our legal services or marketing such services to you or people you know.

The types of information that we collect will depend upon our relationship with you, but may include the following types of personal information:

  • your name, mailing address, email address, photo, signature, offices or directorships held, telephone number and other contact details;
  • financial information such as bank account details, billing information, payment card details;
  • professional and business information such as occupation, employer, job title, professional qualifications, business holdings and structures;
  • matter-related information such as information relevant to your legal matter or the legal matter of our client;
  • transaction information such as details of services provided to you or your organisation;
  • recruitment information such as employment history, qualifications, references, right to work status, background check results;
  • communication records such as records of correspondence and communications with you;
  • any additional information relating to you that you provide to us through our website, our practice management software platform, our facilities or through other websites or accounts from which you permit us to collect personal information;
  • technical information about you when you access this website and our services (including IP address, cookies, and type of computer device etc);
  • information you provide to us through surveys or social media;
  • your history of purchases and use of our services;
  • testimonials and feedback; and
  • details of enquiries or complaints you make.

We may also collect sensitive information from you, including information about your criminal history, religious beliefs, demographic information, political affiliations, racial or cultural background, membership of a professional association or health information. We will only collect your sensitive information with your consent, or where otherwise permitted or required by this policy or by law.

We may be required to verify your identity and collect certain information under the AML/CTF Act when we provide designated services. Identity documents might also be required for other services such as court matters, real property transactions and asset dealings. This includes collecting identification documents and information about the source of funds and beneficial ownership of entities.

How we collect personal information

Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email, or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.  We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

We may also obtain personal information from third party searches, other parties, our own investigations, from government departments such as ASIC, IP Australia and Department of Natural Resources and Mines, referrers who introduce you to us or lead agencies and advertising sites, recruitment agencies and previous employers (for job applicants) and identity verification, commercial data brokers and background check service providers.

Failure to provide information

If you are a client, you have the option of requesting to deal with us anonymously or by using a pseudonym. However, in most cases this is not lawful nor practical for legal services. If you do not provide us with the personal information we request, we may not be able to provide you with legal services or respond to your enquiry. If you do not provide us with the other personal information that we request, our advice may not be appropriate for you or misleading.

Purpose of Collection

The personal information that we collect and hold about you, depends on your interaction with us.  Generally, we will collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities as a professional legal service provider and for the purposes of:

  • providing services to you or someone else you know;
  • responding to your enquiries;
  • providing you with promotional material or information about other goods and services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you;
  • providing you with information relevant to your type of business or other area of expertise or interest;
  • organising events;
  • contracting out functions to external service providers (eg barristers, search agents, accountants, bookkeepers, mediators,  IT, marketing, recruitment);
  • maintaining and developing client relationships;
  • contacting you for a testimonial;
  • billing and collecting fees, including pursuit of our rights under a Costs Agreement or retainer;
  • facilitating our internal business operations, including the fulfilment of any legal requirements; and
  • analysing our goods and services and customer needs with a view to developing new or improved goods and services.

We may also use and disclose personal information for secondary purposes that are related to our primary purposes, including:

  • maintaining and developing our relationship with you;
  • quality assurance and improvement of our services, including training our AI models or those of our AI providers (subject to our obligations of confidentiality to you);
  • training and professional development;
  • ongoing Customer Due Diligence as required by the AML/CTF Act;
  • training AI or automated systems including AI development by our vendors with appropriate confidentiality safeguards in place;
  • enforcement of our right to payment of fees;
  • internal reporting and analysis; and
  • risk management and insurance purposes.

Use & Disclosure

Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). Your personal information and confidential data is held by us subject to our duty of confidentiality under the Australian Solicitors’ Conduct Rules (ASCR) and any applicable undertakings or court rules. We may disclose personal information about you to as permitted under the ASCR confidentiality exceptions, to any person you expressly or impliedly authorise us to disclose information to, and otherwise to:

  • third parties to discharge our professional obligations to you or to our clients or in the reasonable execution of our instructions;
  • third parties to comply with our legal obligations or in answer to a compulsory notice such as a subpoena or warrant, or to disclose information under the AML/CTF Act, Criminal Code(s), Legal Profession Act or other relevant legislation;
  • other parties to legal proceedings or transactions as instructed, reasonably necessary or required by law;
  • service providers (including IT service providers), who assist us in operating our business, and these service providers may not be required to comply with our privacy policy;
  • our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about goods and services and various promotions;
  • the courts, experts and barristers, regulators and government departments including without limitation the Queensland Revenue Office, PEXA Limited, the Department of Natural Resources and Mines, the Australian Securities and Investments Commission and IP Australia;
  • our insurer and/or the Queensland Law Society;
  • a Costs Assessor in the event that an assessment is ordered or reasonably necessary;
  • the Court and/or any regulator we are required to disclose your personal information to; or
  • in connection with a sale of our business.

We advise you that we are likely to disclose your personal information to the following service providers:

Storage of personal information

We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.

We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.

We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.

Direct marketing

If you are a client or referrer or have provided contact details we may send emails about legal developments and our services. We may use an email management system that inserts tracking codes to understand delivery, opening and link-clicking. You may unsubscribe at any time via the unsubscribe link in emails or by contacting our Privacy Officer.

Artificial Intelligence

We may use artificial intelligence and automation tools, including document drafting, summarisation, search, meeting transcription and productivity tools, to assist in providing our legal services.

These tools may process personal information and confidential information for the purpose of supporting our legal work. We configure these tools to operate under contractual, technical and organisational safeguards designed to protect confidentiality, privacy and legal professional privilege, including by not using personal information to train public, third‑party or proprietary AI models.

Overseas disclosure

We are likely to disclose personal information about you overseas. Typically, this is to our third-party service providers who may be located overseas or use infrastructure overseas. This may include processing by secure cloud infrastructure used by our service providers, including for AI‑enabled functionality and meeting transcription. These overseas locations include New Zealand, the European Union, the United Kingdom and the United States. If your matter involves parties or matters overseas, we may disclose select personal information to overseas recipients associated with that matter in order to carry out your instructions. We may also disclose personal information overseas where our staff, or staff of a related entity or contractors, are working or travelling overseas.

Apart from these cases, we are generally not likely to disclose personal information overseas, but it may be necessary depending on a client’s matter.

Cookies

Our website uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively.

Security

We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from interference, misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Access & Correction

You may access the personal information we hold about you, by making a written request. We will respond to your request within a reasonable period, generally within 30 days. We may charge you a reasonable fee for processing your request (but not for making the request for access). If you are a client or former client we do not charge for recovery or storage of records that are your property, but may charge for costs incurred in retrieval of other records or where urgent timelines or requests for documents to be delivered remotely, incur additional outlays.

If you are not a client or former client, our confidentiality obligations to them and other relevant exemptions under the Privacy Act may preclude us giving you the information requested. Request for search or recovery costs in advance does not mean that information will necessarily be released. We will inform you of any applicable fees before processing your request.

We may decline a request for access to personal information in certain circumstances, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately.

We take reasonable steps to ensure that the personal information we hold during the currency of your matter is accurate, up-to-date, complete and relevant. Records held subsequent to the completion of our work for you will not be monitored or updated unless further instructions are issued. If you believe that personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you may request that we correct it.

We will respond to correction requests within a reasonable period. If we correct information that we have previously disclosed to a third party, we will notify that third party of the correction if you request us to do so.

If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

Changes

From time to time we may review and revise this Privacy Policy. We may notify changes by posting an updated version on our website. Please check the website from time to time to ensure you are familiar with the latest version.

Complaints & Feedback

If you wish to make a complaint about a breach of the Privacy Act, the APPs or a privacy code that applies to us, please contact us using the details below and we will take reasonable steps to investigate the complaint and respond to you.

If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact our privacy officer at david@dbnlennox.com.au.

For more information about privacy in general, you can visit the Office of the Information Commissioner’s website at www.oaic.gov.au.

If you wish to make a complaint about the collection, use or disclosure of your personal information, please contact our privacy officer, and we will work with you to resolve the issue.

If after this process you are not satisfied with our response, you can submit a complaint to the Office of the Information Commissioner.  To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at http://www.oaic.gov.au/privacy/privacy-complaints, to obtain the relevant complaint forms, or contact the Information Commissioner’s office.

Last Updated: 30 June 2026